--- title: "Dialpad Setup & Support in South Africa" description: "Transform your sales and support teams with MO Agency" image: https://www.mo.agency/hubfs/mo_agency-1.jpg canonical: https://www.mo.agency/technology-partners/dialpad-old url: https://ai.mo.agency/technology-partners/dialpad-old.md last_converted: 2026-04-28T15:27:46.104Z --- **Services** # Dialpad Setup & Support in South Africa ### We provide expert advice, seamless setup, deep CRM integration, and responsive support for this leading business communication platform. ![technology_dialpad_2](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/technology_dialpad_2.png) 100+ ![Star Icon](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Star%20Icon.svg) Google 5 star reviews 150+ ![Star Icon](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Star%20Icon.svg) HubSpot 5 star reviews 2024 ![Star Icon](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Star%20Icon.svg) Achive Africa's No1 Dialpad Partner 2024 ![Star Icon](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Star%20Icon.svg) Twilio Gold Partner First in Africa 2023 ![Star Icon](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Star%20Icon.svg) HubSpot Elite Partner Status achieved 100+ ![Star Icon](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Star%20Icon.svg) Google 5 star reviews 150+ ![Star Icon](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Star%20Icon.svg) HubSpot 5 star reviews 2024 ![Star Icon](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Star%20Icon.svg) Achive Africa's No1 Dialpad Partner 2024 ![Star Icon](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Star%20Icon.svg) Twilio Gold Partner First in Africa 2023 ![Star Icon](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Star%20Icon.svg) HubSpot Elite Partner Status achieved ###### Process ## Our Proven Dialpad Setup Process We follow a focused, agile process to implement and optimise Dialpad quickly, without disruption to your teams or customers. Our approach blends technical configuration, CRM integration, call routing logic, and AI enablement to streamline communication across your organisation. From number porting to live coaching tools, we build a connected system that empowers your sales and support teams from day one. ###### Why choose MO Agency ## Cloud Systems Expertise We’re trusted by sales and support teams across sectors to roll out modern, scalable cloud communication platforms. - Proven track record across sales, service, and call centre environments - Specialists in deploying CRM integrated telephony - Trusted to unify comms for local and international operations - Deep understanding of sales and support communication needs ![Illustration 2 - Yellow - HubSpot Onboarding @2x](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/services-images/Illustration%202%20-%20Yellow%20-%20HubSpot%20Onboarding%20@2x.svg) ###### Why choose MO Agency ## CRM-Driven Setup Our strength lies in tightly integrating Dialpad with your CRM to unify conversations, contacts, and outcomes. - Direct integration with HubSpot, Salesforce, and Zoho - Auto-logging of calls, notes, recordings, and transcripts - Outcome tracking and activity syncing - Supports full sales pipeline visibility and contact history ![Illustration 3 - Yellow - HubSpot Onboarding @2x](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/services-images/Illustration%203%20-%20Yellow%20-%20HubSpot%20Onboarding%20@2x.svg) ###### Why choose MO Agency ## Built for Call Centres & Growth Teams From complex call routing to large-agent environments, we configure Dialpad to meet your team’s daily operational needs. - Number porting, call routing logic, voicemail trees - Real-time call coaching and sentiment tracking - Queue setup and workload balancing - Performance metrics for agents and supervisors ![Illustration 2 - Yellow - HubSpot Onboarding @2x](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/services-images/Illustration%202%20-%20Yellow%20-%20HubSpot%20Onboarding%20@2x.svg) ###### Why choose MO Agency ## AI & Analytics Enablement We help you unlock Dialpad’s AI tools — from live coaching to sentiment tracking — for smarter decisions and stronger performance. - Call summaries, keyword spotting, and sentiment analysis - Compliance and QA tools built into every call - Custom dashboards and reporting tied to KPIs - Improve both agent experience and customer outcomes ![Illustration 2 - Yellow - HubSpot Onboarding @2x](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/services-images/Illustration%202%20-%20Yellow%20-%20HubSpot%20Onboarding%20@2x.svg) ###### Why choose MO Agency ## Local Partner, Global Standard We deliver the speed and proximity of a local team with the experience of a global implementation partner. - Implementation team based in South Africa - 35+ experts across telephony, CRM, automation, and service design - Trusted by growing local brands and enterprise clients - Strategic support tailored to your industry and scale ![Illustration 2 - Yellow - HubSpot Onboarding @2x](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/services-images/Illustration%202%20-%20Yellow%20-%20HubSpot%20Onboarding%20@2x.svg) ###### Process ## Our Proven Dialpad Setup Process We follow a focused, agile process to implement and optimise Dialpad quickly — without disruption to your teams or customers. Our approach blends technical configuration, CRM integration, call routing logic, and AI enablement to streamline communication across your organisation. From number porting to live coaching tools, we build a connected system that empowers your sales and support teams from day one. ### 1. Discovery & Planning **What happens:** We assess your comms needs, CRM stack, agent setup, and call volumes **What you get:** A tailored Dialpad rollout and success plan ### 2. Setup & Configuration **What happens:** Numbers ported, users onboarded, routing rules and permissions created **What you get:** Fully operational Dialpad instance tailored to your workflows ### 3. CRM & System Integration **What happens:** Dialpad connected to your CRM, helpdesk, and calendars **What you get:** Seamless end-to-end communication + reporting ![Loud Hailer Icon - Orange ](https://www.mo.agency/hubfs/MO%20Icons/Orange%20Icons/Loud%20Hailer%20Icon%20-%20Orange%20.svg) ### 4. Team Enablement **What happens:** Live training, recorded sessions, and enablement guides for users **What you get:** Confident sales and support agents from day one ![Report Icon - Orange](https://www.mo.agency/hubfs/MO%20Icons/Orange%20Icons/Report%20Icon%20-%20Orange.svg) ### 4. Go-Live & Support **What happens:** Launch oversight, QA testing, and live troubleshooting **What you get:** Minimal downtime, smooth adoption, and local support ## What you get with our Dialpad services MO Agency is a trusted Dialpad implementation partner offering expert setup, integration, and support services. We connect strategy and systems across voice, video, and CRM to streamline communication and drive team performance. ![](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Package%20Icon%201.svg) Advice on Dialpad licensing and setup based on your needs ![Website Gear Icon - Orange](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20Icons/Orange%20Icons/Website%20Gear%20Icon%20-%20Orange.svg) Full implementation including call routing, IVR and user setup ![](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Package%20Icon%203.svg) CRM integration and AI summarised conversation logging ![](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Package%20Icon%204.svg) Transcription, sentiment, and AI feature activation ![Laptop Analytics Icon - Orange](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20Icons/Orange%20Icons/Laptop%20Analytics%20Icon%20-%20Orange.svg) Localised training for sales and support teams ![Package Icon 1](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Package%20Icon%201.svg) Reporting dashboards, and on-demand support post-launch ###### Industry experience ## We've worked in your industry We’ve helped high-performance teams adopt Dialpad and CRM platforms in: #### Track records in - SaaS & tech - Financial services - Insurance - Professional services - Contact centres - Recruitment - Manufacturing - See all Industries ![Illustration 4 - Yellow - HubSpot Onboarding @2x](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/services-images/Illustration%204%20-%20Yellow%20-%20HubSpot%20Onboarding%20@2x.svg) ## Leading companies we’ve helped grow Sales and support teams across Africa, the UK, and the UAE trust MO Agency to modernise their communications with AI-driven platforms. ![Life Health Solutions Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/Life%20Health%20Solutions%20Logo.svg) ![4Racing Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/4Racing%20Logo.svg) ![Playroll Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/Playroll%20Logo.svg) ![ROBUS Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/ROBUS%20Logo.svg) ![VODENO Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/VODENO%20Logo.svg) ![Altron Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/Altron%20Logo.svg) ![Mazda Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/Mazda%20Logo.svg) ![iKhokha Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/iKhokha%20Logo.svg) ![People Solved Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/People%20Solved%20Logo.svg) ![HUB71 Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/HUB71%20Logo.svg) ![The Student Hub Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/The%20Student%20Hub%20Logo.svg) ![SAPRO Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/SAPRO%20Logo.svg) ![Real Success Network Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/Real%20Success%20Network%20Logo.svg) ![MECAD Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/MECAD%20Logo.svg) ![Flat6Labs Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/Flat6Labs%20Logo.svg) ![Peach Payments Logo](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/MO%20-%20Client%20Logos%202024/Peach%20Payments%20Logo.svg) ## Our latest projects Client: Mazda HubSpot Content Hub Website [View more](#) ![](https://www.mo.agency/hubfs/Close%20Icon.svg) ![mazda_website_1](https://www.mo.agency/hs-fs/hubfs/mazda_website_1.jpg?width=1170&name=mazda_website_1.jpg) ![mazda_4](https://www.mo.agency/hs-fs/hubfs/mazda_4.jpg?width=1170&name=mazda_4.jpg) ![Mazda](https://www.mo.agency/hs-fs/hubfs/Mazda.gif?width=1170&name=Mazda.gif) ![mazda_website_5](https://www.mo.agency/hs-fs/hubfs/mazda_website_5.jpg?width=1170&name=mazda_website_5.jpg) ![mazda_3](https://www.mo.agency/hs-fs/hubfs/mazda_3.jpg?width=1170&name=mazda_3.jpg) ![mazda_1](https://www.mo.agency/hs-fs/hubfs/mazda_1.jpg?width=1170&name=mazda_1.jpg) ![mazda_website_2](https://www.mo.agency/hs-fs/hubfs/mazda_website_2.jpg?width=1170&name=mazda_website_2.jpg) ![mazda_website_1](https://www.mo.agency/hs-fs/hubfs/mazda_website_1.jpg?width=1170&name=mazda_website_1.jpg) ![mazda_4](https://www.mo.agency/hs-fs/hubfs/mazda_4.jpg?width=1170&name=mazda_4.jpg) ![Mazda](https://www.mo.agency/hs-fs/hubfs/Mazda.gif?width=1170&name=Mazda.gif) ![mazda_website_5](https://www.mo.agency/hs-fs/hubfs/mazda_website_5.jpg?width=1170&name=mazda_website_5.jpg) ![mazda_3](https://www.mo.agency/hs-fs/hubfs/mazda_3.jpg?width=1170&name=mazda_3.jpg) ![mazda_1](https://www.mo.agency/hs-fs/hubfs/mazda_1.jpg?width=1170&name=mazda_1.jpg) ![mazda_website_2](https://www.mo.agency/hs-fs/hubfs/mazda_website_2.jpg?width=1170&name=mazda_website_2.jpg) Client: Netstar HubSpot Content Hub Website [View more](#) ![](https://www.mo.agency/hubfs/Close%20Icon.svg) ![netstar_website_8](https://www.mo.agency/hs-fs/hubfs/netstar_website_8.jpg?width=1170&name=netstar_website_8.jpg) ![netstar_website_0](https://www.mo.agency/hs-fs/hubfs/netstar_website_0.png?width=1170&name=netstar_website_0.png) ![netstar_website_3](https://www.mo.agency/hs-fs/hubfs/netstar_website_3.jpg?width=1170&name=netstar_website_3.jpg) ![netstar_website_2](https://www.mo.agency/hs-fs/hubfs/netstar_website_2.jpg?width=1170&name=netstar_website_2.jpg) ![netstar_website_4](https://www.mo.agency/hs-fs/hubfs/netstar_website_4.jpg?width=1170&name=netstar_website_4.jpg) ![netstar_website_1](https://www.mo.agency/hs-fs/hubfs/netstar_website_1.jpg?width=1170&name=netstar_website_1.jpg) ![netstar_website_8](https://www.mo.agency/hs-fs/hubfs/netstar_website_8.jpg?width=1170&name=netstar_website_8.jpg) ![netstar_website_0](https://www.mo.agency/hs-fs/hubfs/netstar_website_0.png?width=1170&name=netstar_website_0.png) ![netstar_website_3](https://www.mo.agency/hs-fs/hubfs/netstar_website_3.jpg?width=1170&name=netstar_website_3.jpg) ![netstar_website_2](https://www.mo.agency/hs-fs/hubfs/netstar_website_2.jpg?width=1170&name=netstar_website_2.jpg) ![netstar_website_4](https://www.mo.agency/hs-fs/hubfs/netstar_website_4.jpg?width=1170&name=netstar_website_4.jpg) ![netstar_website_1](https://www.mo.agency/hs-fs/hubfs/netstar_website_1.jpg?width=1170&name=netstar_website_1.jpg) ###### MO Agency ## ClientTestimonials ![](https://26889050.fs1.hubspotusercontent-eu1.net/hubfs/26889050/Epilog%20Font%20Bold%20.svg) ### Great onboarding process by Emma and Caleb. Such a pleasure to deal with, and highly recommend their services. ### Krystle Stewien Marketing Manager | Genasys51-200 employees ### Exceptional service from the very beginning when we engaged with Petrumarié all the way through our HubSpot onboarding with Ashleigh and Jacques. They have consistently shown a positive attitude and a genuine willingness to share their knowledge and go above and beyond 🚀 ### Megan Bekker Digital Marketer | Hubtiger11 to 25 employees ### It has been a pleasure to work with MO Agency. They have provided an excellent and seamless onboarding process into HubSpot CRM and Marketing, which has fostered significant value to our company. The team is personable and professional! ### Gur Geva CEO | iiDENTIFii11-50 employees ### Really enjoyed working with the MO Onboarding team. An extremely knowledgeable and efficient team. ### Maggie Gilbert Marketing Manager | Elmdene International Limited51-200 employees Yes — if you need a scalable, cloud-based business communication platform, with voice, video, and messaging; and that integrates with your CRM, Dialpad is a leading choice for modern teams and contact centres. Absolutely. We assess your needs and help you select the right plan — whether you’re starting small or scaling to 1000+ users. We configure direct integrations to log call data, transcripts, recordings, and outcomes into platforms like HubSpot and Salesforce. Yes. We set up routing logic, IVRs, agent groups, queues, and provide dashboards for live performance tracking. Most of our clients are mid-sized to enterprise-level businesses — from 10 to 250+ seats — often running CRM-integrated comms across multiple teams. Absolutely. Dialpad is a powerful solution for contact centers of all sizes, offering features like call routing, IVRs, agent queues, real-time coaching, and sentiment tracking. It’s cloud-based, scalable, and easy to manage across multiple locations or remote teams. ###### Ready to get started ## Ready to power your team with Dialpad? Let’s get your sales and support teams on a modern, AI-powered communication platform — fully integrated, supported, and optimised. **Let’s chat — we’d love to hear from you.** [Contact Us](https://www.mo.agency/contact-old) ![Service CTA - Blue Dude](https://2697939.fs1.hubspotusercontent-na1.net/hub/2697939/hubfs/Service%20CTA%20-%20Blue%20Dude.png?length=535&name=Service%20CTA%20-%20Blue%20Dude.png)