--- title: "Careers" image: https://www.mo.agency/hubfs/mo_agency-1.jpg canonical: https://www.mo.agency/careers/digital-account-manager url: https://ai.mo.agency/careers/digital-account-manager.md last_converted: 2026-04-23T13:22:40.983Z --- # Digital Account Manager ### We’re looking for strong Digital Account Managers to lead client relationships, coordinate digital projects, and ensure smooth delivery across CRM, campaigns, and websites with our expert internal teams. Role Overview ### Responsibilities & duties - Own day-to-day client communication and relationship management - Understand client objectives and translate them into actionable project briefs - Collaborate with internal teams to scope projects, build timelines, and allocate resources - Manage multiple projects simultaneously, ensuring they’re delivered on time and within budget - Guide clients through CRM onboarding, HubSpot system setup, or campaign delivery - Monitor project progress and surface risks, blockers, or changes in scope - Prepare and present reports, campaign performance insights, and strategic recommendations - Manage internal task tracking and status updates using project management software (Accelo) - Collaborate with the Service Director and senior team on account growth opportunities - Proactively look for ways to improve account health, engagement, and retention ### Qualifications & skills - 2+ years of experience in an Account Management or Client Services role within a digital agency - Strong understanding of digital marketing, CRM, and content-led campaigns - Familiarity with CRM, WordPress, Google Ads, Meta Ads, and email marketing tools - Familiarity with web design and the development process. - Excellent communication and relationship-building skills - Organised, proactive, and comfortable working on multiple projects at once - Confident in running meetings, presenting reports, and handling client questions or objections - Experience working with cross-functional teams (designers, devs, strategists, PMs) - Familiarity with project management platforms like Accelo, ClickUp, or Monday.com - Bonus Points: Extensive experience with HubSpot ### Why Join MO Agency? - **Vibrant Culture:** Engage in a lively and collaborative environment that fosters creativity and innovation. - **Competitive Remuneration:** Enjoy attractive compensation packages that recognise your expertise and contributions. - **Growth Opportunities:** Participate in exciting projects that offer professional development and career advancement. - **Comprehensive Benefits:** Take advantage of flexible work arrangements, generous leave policies, and extensive health and wellness programs. If you’re passionate about digital marketing and technology - and looking to make a significant impact within a forward-thinking agency, we’d love to hear from you! ### Benefits - **Great Company Culture:** Be part of a dynamic and supportive team that values creativity and collaboration. - **Flexible Work Options:** Flexible offices and remote days to suit your productivity needs. - **Generous Leave:** Year One: 20 leave days / Year Two: 22 leave days / Year Three: 24 leave days **Office Locations:** Offices in Johannesburg and Cape Town, with remote positions available. **Equipment Provided:** Apple MacBook and a second screen to ensure you have the tools you need. **Wellness:** In office health snacks **Mental Health:** Paid access to organisational psychologist (up to two sessions p/month) ![Yellow Lady - 01](https://2697939.fs1.hubspotusercontent-na1.net/hubfs/2697939/Yellow%20Lady%20-%2001.png) ###### Company Culture ## A team-first culture We believe work should be meaningful, challenging, and enjoyable. You’ll find a team that supports each other, learns fast, and celebrates often.We run regular KPI sessions to help you grow, enjoy monthly team outings (spa days, go-karting, restaurants), and keep the snacks and great coffee flowing—daily.